How can we help?

Shipping & delivery

We deliver to addresses across India. Shipping is a flat fee per order, and free once your order reaches the free-shipping threshold (currently shown in your bag).

The exact shipping amount is always confirmed in your order summary before you place the order.

Payments

• Cash on delivery — when available, pay when your order arrives.
• Pay online — UPI or credit / debit card through Razorpay. Card and UPI details are handled by the payment provider and never stored by SetArts.

For online payments, stock is reserved for 20 minutes while you complete payment. If the window closes, you can retry payment from your order page while the reservation is active.

Orders & tracking

Every order, its payment status and delivery updates appear in My orders. Once your order has shipped, its tracking reference is shown there.

Cancellations & refunds

Orders that haven’t been paid can be cancelled from the order page while they are awaiting payment or confirmed — before processing begins. The reserved stock is released immediately.

Paid orders and returns are handled individually by the SetArts team.

Your account & bag

You can add items to your bag without signing in; the bag is saved in this browser. When you sign in or create an account, it is merged into your account so you can check out.

Your wishlist is saved in this browser only.

Privacy

We store what is needed to run your account and fulfil your orders: your name, email address, delivery addresses and order history. Passwords are stored securely hashed. Online payments are processed by Razorpay.

Your guest bag and wishlist are kept in your browser’s local storage and are not sent to us until you sign in and check out.