Return & Refund Policy

At SETARTS, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure it reaches you in perfect condition. If you receive a damaged, defective, or incorrect item, we’re here to help.

Last Updated: July 2026

Eligibility for Returns

We accept return or replacement requests if:

✅ You receive a damaged product.

✅ You receive the wrong product.

✅ You receive a manufacturing defect.

To be eligible:

  • Request must be raised within 48 hours of delivery.
  • Product must be unused and in its original condition.
  • Original packaging, tags, and accessories must be intact.
  • Proof of purchase is required.

Non-Returnable Items

Returns are not accepted for:

  • Products damaged due to misuse or improper handling.
  • Used or altered products.
  • Requests made after 48 hours of delivery.
  • Products without original packaging.
  • Customized or personalized products (unless damaged or defective).

Replacement Policy

If your request is approved, we will arrange a replacement at no additional cost.

Replacement is subject to stock availability.

If the same product is unavailable, we may offer:

  • A similar product
  • Store credit
  • Refund (where applicable)

Refund Policy

Refunds are processed only in cases where:

  • Replacement is unavailable.
  • Incorrect item cannot be replaced.
  • Order is cancelled before dispatch.

Approved refunds are processed within 5–7 business days through the original payment method.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is not possible.

To request cancellation, contact us immediately after placing your order.

How to Request a Return

Please email us with:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Photos of the product
  • Photos of the packaging

Email:

support@setarts.in

Subject:

Return Request – Order #12345

Return Shipping

If the return is approved due to our mistake (wrong, damaged, or defective product), return shipping charges will be borne by SETARTS.

For any other approved return, shipping charges may be the customer’s responsibility.

Damaged Packages

If your package appears damaged at the time of delivery:

  • Take clear photographs before opening.
  • Record an unboxing video whenever possible.
  • Contact us within 48 hours.

This helps us process your claim much faster.